Privacy Policy

Last updated: 25 October 2026

FM Sports is a trading name of Ociana Group Pty Ltd ("FM Sports", "we", "us", "our"). We are the Australian retail partner for FUSION and INCYLENCE, and we operate fmsports.com.au. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how you can access, correct or ask about it.

1. What personal information we collect

We collect only the information we need to run our store and look after you, including:

• Contact and order details: your name, email address, phone number, billing and delivery addresses, and the products you order.
• Account details: if you create an account, your login details and order history.
• Payment details: payments are processed by our payment providers. We do not see or store your full card number.
• Communications: messages you send us by email, phone, chat or social media, including returns and exchange requests.
• Website and device information: your IP address, browser and device type, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
• Marketing preferences: whether you have subscribed to our emails and how you interact with them.

We do not intentionally collect sensitive information (such as health information). Please do not send it to us.

2. How we collect it

We collect personal information directly from you when you place an order, create an account, sign up to our emails, enter a promotion, or contact us. We also collect some information automatically when you use our website, and from service providers who help us run the store (for example, payment and delivery providers).

3. Why we use it

• To process, deliver and support your orders, including returns, exchanges and warranty claims.
• To communicate with you about your order or enquiry.
• To send you news, new products and offers, if you have agreed to receive them.
• To run, secure and improve our website, including preventing fraud.
• To measure and improve our advertising.
• To meet our legal obligations, such as tax and accounting record keeping.

4. Who we share it with

We do not sell your personal information. We share it only where needed for the purposes above, with:

• Our e-commerce platform: our store runs on Shopify, which stores and processes order and customer data on our behalf.
• Payment providers, to process your payment securely.
• Delivery providers such as Australia Post, to deliver your order and returns.
• Accounting and inventory software we use to manage orders, stock and our accounts.
• Marketing and analytics providers, such as Meta (Facebook and Instagram) and Google, to show relevant ads and understand how our site is used, and our email marketing provider to send emails you have subscribed to.
• Professional advisers and authorities, where required or authorised by law.

Our relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of our store in order to provide and improve its services. To help protect, grow and improve our business, we use certain Shopify features that combine information about your interactions with our store, with other merchants and with Shopify. Where Shopify uses your information for these features, Shopify is responsible for that processing. To learn more, or to exercise your rights over this use of your information, visit the Shopify Privacy Portal.

5. Overseas disclosure

Some of the service providers listed above store or process information outside Australia. Your personal information is likely to be disclosed to recipients located in the United States, Canada and Singapore, and may be processed in other countries where those providers operate data centres. We use reputable providers and take reasonable steps to make sure they handle your information appropriately.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to keep your cart and session working, remember your preferences, understand how visitors use the site, and measure our advertising (including the Meta Pixel and Google tags). You can control or delete cookies through your browser settings. Blocking some cookies may stop parts of the site from working properly.

7. Email marketing

We will only send you marketing emails if you have subscribed or otherwise agreed. Every marketing email includes an unsubscribe link, or you can contact us to opt out at any time. We will still send you messages about your orders.

8. Automated decisions

We use automated fraud-screening tools provided by our e-commerce platform and payment providers. These tools assess order and payment information (such as IP address, billing and delivery details and payment data) to flag orders that may be fraudulent, which can result in an order being held or cancelled. If you think your order has been affected, please contact us.

9. Security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Our website uses encrypted (HTTPS) connections, and payment details are handled by PCI DSS compliant payment providers. We keep personal information only for as long as we need it for the purposes above or as required by law (for example, tax records are generally kept for five years), and then delete or de-identify it.

10. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us using the details below. You can also update your details through your account. We will respond within a reasonable time, generally within 30 days. If we cannot give you access, we will explain why.

11. Questions and complaints

If you have a question or concern about how we handle your personal information, please contact us first:

FM Sports (Ociana Group Pty Ltd)
Email: custserv@fmsports.com.au
Phone: 1300 737 778
Post: PO Box 1414, Coolum Beach QLD 4573, Australia

We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.